MSP Secrets Revealed
244 pages | 101 secrets | 85 contributors
Whether you’re just starting out or have been growing your Managed Service Provider business for years, everyone can benefit from a dose of inspiration once in a while.
After six months of research, Mark Copeman has brought together wisdom, experience and practical advice into a single book, to benefit you and your team. He leaves no stone unturned.
Shortcut experience. Inspiration from your peers, all in one place.
About the author
Mark Copeman has spent a decade working with 100s of IT support and MSP businesses around the world. He is a serial entrepreneur and was co-founder of Customer Thermometer, the original 1-click customer satisfaction service.
He is now the creator and author of the renowned Helpdesk Habits program.
Keynotes, webinars & podcasts
Mark speaks on the subjects of:
This new book – MSP Secrets Revealed – he focuses in on the key takeouts and themes from contacting 400 MSPs to create this book
The tactics and techniques discussed in the Helpdesk Habits program
The power of Human Customer Service and why it can make a business remarkable
The concept of ‘change’ – why it’s so hard – and how to make it stick through habits
Helpdesk Habits Workhops
Mark now offers F2F workshops (when safe to do so), complementing the online program
Vendor content creation
Mark works with vendors to deliver branded content on his book’s themes.