About the author
Mark Copeman has spent a decade working with 100s of IT support and MSP businesses around the world. He is a serial entrepreneur and was co-founder of Customer Thermometer, the original 1-click customer satisfaction service.
He is now the creator and author of the renowned Helpdesk Habits program.
Keynotes, webinars & podcasts
Mark speaks on the subjects of:
This book – MSP Secrets Revealed – he focuses in on the key takeouts and themes from contacting 400 MSPs
The tactics and techniques discussed in the Helpdesk Habits program
The power of Human Customer Service and why it can make a business remarkable
The concept of ‘change’ – why it’s so hard – and how to make it stick through habits
Web Success 101 – how to make your website work for your MSP business
Get more leads through your website – conversion and SEO techniques
The power of Customer Experience (From Meh to Wow) and why it can make an MSP business remarkable
LIVE MSP website review sessions
Helpdesk Habits Workhops
Mark offers F2F workshops, complementing the online program
Vendor content creation
Mark works with vendors to deliver branded content around this book, Sales and Marketing and Helpdesk Habits.