Whether you’re just starting out or have been growing your Managed Service Provider business for years, everyone can benefit from a dose of inspiration once in a while.
After six months of research, Mark Copeman has brought together wisdom, experience and practical advice into a single book, to benefit you and your team.
He leaves no stone unturned.
Shortcut experience. Inspiration from your peers, all in one place.
Whether you’re just starting out or have been growing your Managed Service Provider business for years, everyone can benefit from a dose of inspiration once in a while.
After six months of research, Mark Copeman has brought together wisdom, experience and practical advice into a single book, to benefit you and your team. He leaves no stone unturned.
Shortcut experience. Inspiration from your peers, all in one place.
“If I had read this book when I was starting out on my MSP journey, I wouldn’t be writing this, as I’d likely be sipping cocktails in my private jet somewhere over the Bahamas, basking in all the extra millions of dollars I’d made from the wisdom inside these pages.
Just the one tip on Page 76 alone would have saved me countless grey hairs and probably a staff member or two over the years.
Read it. Get your team to read it and start implementing these secrets, today.”
Nigel Moore,
Chief Tribal Elder, The Tech Tribe
“Every time I read a new story in MSP Secrets Revealed, I can picture Mark sitting across from me, with tea in hand, relaying a tale that I am sure to benefit from.
The great author Jim Collins says, “You learn from every mistake in business that you survive.” One of the best parts of MSP Secrets Revealed is that you get to learn from other people’s mistakes and triumphs, without having ventured time, money or resources.”
Jim Lippie, Senior Vice President, Kaseya
“What Mark has managed to do here is absolutely genius.
By amalgamating many tips, stories and points of practical advice from over a hundred different people in the MSP space and coupling that with his own experienced, unique point of view, he has managed to assemble a book that consistently delivers on every page.
I read the entire thing in one sitting and it will be making its way to my home desk for reference!”
Gavin Stone, Managing Partner Impact Computing
Mark Copeman has spent a decade working with 100s of IT support and MSP businesses around the world. He is a serial entrepreneur and was co-founder of Customer Thermometer, the original 1-click customer satisfaction service.
He is now the creator and author of the renowned Helpdesk Habits program.
Keynotes, webinars & podcasts
Mark speaks on the subjects of:
This new book – MSP Secrets Revealed – he focuses in on the key takeouts and themes from contacting 400 MSPs to create this book
The tactics and techniques discussed in the Helpdesk Habits program
The power of Human Customer Service and why it can make a business remarkable
The concept of ‘change’ – why it’s so hard – and how to make it stick through habits
Helpdesk Habits Workhops
Mark now offers F2F workshops (when safe to do so), complementing the online program
Vendor content creation
Mark works with vendors to deliver branded content on his book’s themes.
